Frequently Asked Questions

We primarily support growing SMEs across the North West, typically businesses with 20+ users that rely heavily on stable, secure IT systems.

We work with companies across a wide range of industries including professional services, manufacturing, logistics, healthcare, retail, and multi-site organisations.

Yes. Alongside remote support, our engineers can visit your site for installations, troubleshooting, office relocations, hardware deployments, network projects, and planned maintenance.

We aim to respond quickly and efficiently without long ticket queues or unnecessary delays.
Our business hours are 08:00–17:30 Monday to Friday, and urgent issues are prioritised immediately.

Absolutely. We provide Microsoft 365 setup, migration, and ongoing support services, helping businesses move email, files, and users securely with minimal disruption.

An IT health check reviews the stability, security, and performance of your current IT environment.
We assess areas such as backups, cybersecurity, hardware condition, Microsoft 365 setup, network performance, and overall reliability, then provide practical recommendations for improvement.

Yes. We provide hardware procurement services for laptops, desktops, servers, networking equipment, monitors, and accessories. We source business-grade hardware suited to your operational needs and budget.

Yes. We regularly support businesses operating across multiple locations. We can help standardise systems, improve connectivity, manage security, and provide centralised support across all sites.

No. While many of our clients are based in Cheshire and across the North West, we provide remote and on-site IT support for businesses throughout the UK.

Our managed IT support services can include:

• Helpdesk support
• Remote monitoring and maintenance
• Patch management
• Cybersecurity protection
• Microsoft 365 support
• Backup and disaster recovery
• User support
• Device management
• Network monitoring
• Vendor management

Services are tailored around your business requirements.

Yes. Cybersecurity is built into our managed services approach. We help protect businesses with:

• Endpoint protection
• Email security
• Multi-factor authentication (MFA)
• Backup solutions
• Security monitoring
• Access control
• Security best practices and policies

Our goal is to provide structured security without adding complexity to your business.

Yes. We support businesses with cloud services including Microsoft 365, cloud backups, hosted solutions, remote working setups, and cloud infrastructure management throughout Cheshire and the North West.

Yes. We provide structured office IT relocation services to help businesses move with minimal disruption. This includes network setup, internet connectivity coordination, hardware moves, cabling, and ensuring systems are operational as quickly as possible.

PAT testing (Portable Appliance Testing) involves inspecting and testing electrical equipment to help ensure it is safe to use in the workplace and compliant with health and safety requirements.

We offer flexible support agreements depending on your business requirements. After understanding your needs, we’ll recommend the most suitable support structure for your organisation.